Management

Schermerhorn · Davidson · Poole · Simon · Woods · Chau

// Information and decision making

Learning outcomes
Understand the role information plays in managerial decision making
Recognise the different characteristics of useful information
Distinguish between the different levels of management and their decision-making responsibilities
Identify the steps in the decision-making process

Managers and decision making

The work of managers can be described as engaging in planning, organising, leading and controlling in the process of solving a continuous stream of daily problems. The entire problem-solving process depends on the right information being available to the right people at the right times so that they can make good problem-solving decisions.

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