Management

Schermerhorn · Davidson · Poole · Simon · Woods · Chau

// Managerial functions, roles and skills

Learning outcomes
Identify the characteristics of the essential skills required by the three levels of management
Distinguish between the mix of skills typically required at each level of management
Recognise different characteristics of the key elements of the management process

What managers do

A manager is a person in an organisation who directly supports and helps activate the work efforts and performance accomplishments of others.

High-performing managers:

  • build working relationships with others
  • help others develop their skills and performance competencies
  • foster teamwork
  • create a work environment that is performance-driven and provides satisfaction for workers.
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